"Unfortunately, we are unable to process your purchase using this form of payment. Please utilize another form of payment, or contact (480) 505-8855 for further assistance. Please click here to go back and confirm that your information is correct."
尼玛,这年头坑爹的事情太不咋的了,这个错误提示简直是坑爷爷!跟狗爹的客服又是打电话,又是发邮件。无奈现在才发现自己这个英语真的太蹩脚,尼玛的拿不出手啊。一遍又一遍的表述就是搞不清楚,匆匆的把电话挂了,省的丢人现眼。转而邮件沟通,写作水平还真是锻炼出来的,这不前后估计写了七八段十段的邮件终于在今天这个邮件上用一个一针见血的办法解决了问题,一会说浏览器的问题,一会说清空缓存,一会说换个电脑,一会又让我联系alipay那边确认是不是我的账号的问题云云,均没有解决问题。其实狗爹还真的是挺珍惜客户的,个人觉得。因为今天给他们发邮件的时候本人用了威胁的口气说,要么解决问题,要么我就把域名转走。过了大概三五个小时,他们回话了。原来是我所在的区域不支持使用这个优惠码付款或是不支持使用alipay付款什么的,既然知道了原因,那解决问题就好办了,搜索了一个免费的vpn,叫什么鲨鱼加速器,注册、下载客户端连接然后重新登录狗爹,终于续费成功。所以如果有童鞋碰到上边这种情况的话请考虑一下你是不是用了你所在区域不支持的优惠码,最好给官方发个邮件咨询一下。2013年4月,新的发现,应该是我所在的区域不支持人民币支付宝付款,所以我找了一个VPN翻墙到美帝的IP,估计翻墙回国内去也一样可以完成支付宝付款。
推荐一个比较好用的免费VPN:SafeIP,有童鞋碰到这种问题解决不了的可以留言或者联系我。
下边把沟通的狗血英语贴出来被扔砖头:
Customer Inquiry |
Good moring, Sir
sorry to trouble you, but i just get problem on payment on domain name renew, when i try to process the payment by ALIPAY, it reminds me the following error "Unfortunately, we are unable to process your purchase using this form of payment. Please utilize another form of payment, or contact (480) 505-8855 for further assistance. Please click here to go back and confirm that your information is correct." pls guide me how to finish the payment.I am from China so I prefer ALIPAY. thanks. MY LOGIN NAME: XXXXXXX. pin:XXXX
Support Staff Response |
Dear Sir or Madam, |
Thank you for contacting Billing Support.
We are unable to locate any issues with trying to place orders using Alipay. Please refer to their support for any issues, as it may be their system blocking the transaction on your Alipay account.
Please let us know if we can assist you in any other way.
Sincerely,
Joe M.
Online Support
Online Support Team |
Customer Inquiry |
i do not know if you already test the alipay system or not, but i can not process the payment at all, how do i know if it is their system blocking the transaction on my Alipay account? the attachment is the error when i was trying to process the pament.
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Support Staff Response |
Dear Sir/Madam,
Thank you for your reply. In the screenshot it does not appear that you are logged in to the account when receiving this error. Be sure to login to your account before attempting this transaction.
Please let us know if we can assist you in any other way.
Regards,
Mitchell P.
Online Support Team
Customer Inquiry |
pls check the attahment, it is a gif picture that i recorded the whole action of my payment. pls guide me how to finish the rest job, thanks |
Support Staff Response |
Dear Sir/Madam,
Thank you for your response.
We would recommend contacting AliPay to ensure your account is set up properly to use our services. Thank you for your patience and understanding in this matter.
Please let us know if we can assist you in any other way.
Sincerely,
Donald V.
Online Support Team |
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Customer Inquiry |
dear sir or madam:
thanks for your answer, but i contact with Alipay without any further information, they tried to help me on the problem, but failed. and they gave me suggestion that your company should get contact with Alipay for technique support, i guess it is the problem of internet gateway. thanks. |
Support Staff Response |
Dear Sir or Madam,
Thank you for your reply. It does not appear that you have attempted to process the transaction for this purchase yet, as our system does not show any record of a transaction. If you have not already tried the transaction, please do so, and if you receive an error, please respond to this message and we will review further.
Please let us know if we can help you in any other way.
Sincerely,
Mike P.
Online Support Representative
Customer Inquiry |
i do not know what happen with your payment system, when i choose Alipay button, confirm the payment and process to the payment webpage, it show me the error mentioned at the beginning instead show me the Alipay website, i think the nomal way should be when i confirm the payment made by Alipay, it will immediately bring me to the Alipay website and i login in with my alipay account to finish the payment. but your website show me nothing except the error every time!!!!!!
i can not push the payment on, tell me what to do? shall i just transfer my domain name out?
Support Staff Response |
Dear Sir/Madam,
Thank you for your reply. The promotional code that you are using is not valid in your region. You will need to remove the code from the shopping cart or use a different code.
Please let us know if we can help you in any other way.
Sincerely,
Christian P.
Online Support Team
Customer Inquiry |
you get the point, i just tried and i renew it successfully, thanks for your patient and help. it is the code problem. thanks again! |
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